ITMAP ASIA WatchGuard service

Licensing, Renewal & Lifecycle Support

Maintain security coverage by reviewing subscriptions, renewals, support entitlements and product lifecycle milestones.

Service overview

Cybersecurity subscriptions affect threat updates, cloud services, support, warranty and access to new software releases. Renewal planning should start before expiration and consider product lifecycle, business growth and changes to the available WatchGuard portfolio.

ITMAP ASIA helps partners and customers identify current entitlements, compare relevant packages, prepare renewal quotations and plan migration when a product approaches End of Sale or End of Life.

Expected deliverables

Clear outputs for the engagement.

Deliverables are adjusted to the final statement of work.

01

Entitlement review

Current products, subscriptions, expiry dates and support status.

02

Renewal configuration

Proposed term, quantity, service package and renewal references.

03

Coverage comparison

Practical explanation of relevant support or security tiers.

04

Lifecycle review

EOS, EOL and published migration information for affected products.

05

Renewal calendar

Key dates and actions required before service expiry.

06

Migration recommendation

Replacement or upgrade path where an existing product is approaching lifecycle limits.

Service scope

What the service can include.

The final scope depends on the product, environment, project stage and agreed responsibilities.

01

Inventory validation

Confirm serial numbers, licences, quantities and ownership records.

02

Subscription review

Identify current services and operational requirements.

03

Renewal planning

Prepare appropriate terms and avoid unintended coverage gaps.

04

Lifecycle monitoring

Check WatchGuard EOS and EOL information.

05

Migration support

Compare current and replacement products at a high level.

06

Account coordination

Assist with activation, entitlement or non-technical account questions where appropriate.

Delivery process

A controlled path from request to handover.

  1. 01

    Collect product, serial number and subscription information

  2. 02

    Validate ownership, expiry and current entitlement

  3. 03

    Review business, security and support requirements

  4. 04

    Prepare the renewal or migration configuration

  5. 05

    Confirm commercial lead time and activation steps

  6. 06

    Record the next renewal and lifecycle review date

Before delivery

Customer and partner requirements

  • WatchGuard account and registered product information
  • Serial numbers, licence references and current expiration dates
  • Required service level and subscription term
  • Updated users, endpoints, locations or capacity requirements
  • Procurement timeline and internal approval process
  • Access to the authorized account contact when ownership changes are required
Important

Service boundaries

  • Pricing and product availability are subject to current WatchGuard and distributor terms.
  • Late renewal may affect service continuity, eligibility or pricing.
  • Lifecycle dates and migration paths are controlled by WatchGuard and may be updated.
  • Technical migration and configuration are separate project services.
Frequently asked questions

Clarify scope before engagement.

When should renewal planning begin?

Begin early enough to validate ownership, entitlement, procurement lead time and any required product migration before expiry.

Can an expired subscription still be renewed?

Eligibility and commercial treatment depend on the product and current WatchGuard policy. Confirm the case before assuming continuous coverage.

What happens when hardware reaches End of Life?

Development and support conclude according to WatchGuard policy. Customers should plan migration before that date.

Start the service request

Confirm the objective, environment and assistance required.

ITMAP ASIA will review the request and define an appropriate scope, prerequisites, responsibilities and next step.

Request a Quote